Feedback Concerns and Responses

COMMENT : Is there a map of the library online? I cannot find it in the 'About' section.

RESPONSE :Yes, there is a library map (and a campus map) on the library's website.  It's under "About", "For Visitors", then "Maps, Parking and Directions". The top of the page has a link that says "view the latest Library floor maps". If you click on that, there is a map of the library. We have included it here for you as well.

COMMENT : I enjoy working in the library. Unfortunately, many disruptions from students in the library; especially in the basement and floor 2. [I] could not hear class even with headphones in. Even harder to concentrate when sitting in pods. [Also] dirty tables with food left over, food stains on tables in pods and basement tables.

RESPONSE : We’re sorry that you had a less than satisfactory visit to the library yesterday. This page might be helpful to review to see where the designated quiet areas are in the library. Other than the quiet areas, there is no noise restriction. If you are in one of the designated quiet areas and still are experiencing an issue with noise, please contact our Circulation Department at 559.278.2551; someone is on staff every hour that the library is open and this staff member can dispatch a safety/security assistant to the area.

The food/stain issue can also be reported to the Circulation Department. Custodial can be dispatched out to our location for spills during regular business hours. If it's after hours, the report will be noted with custodial and cleaned up the following business day. There are also stations throughout the library with disinfecting wipes that you can use to wipe down your surface before using it for optimal cleanliness.

If you have any additional issues or concerns, please feel free to reach out. Thank you for reaching out. Your feedback with other key staff members in the library and hopefully we can use this to improve.

COMMENT : People are not making bookings for a study room. There were two students ( male and female) in a study room I booked with the lights off.

RESPONSE : While study rooms are unoccupied, other students may use them. However, if you have a room booked and it is occupied when you arrive, simply contact the Public Safety Assistants (PSAs) at the Circulation Desk and they will ask the students to leave on your behalf.

COMMENT : Often, when I am trying to concentrate on the third floor of the library in the quiet areas, there are people or groups talking a lot and loudly. It gets frustrating considering I come to the library to focus because I don't have a quiet area at home to work on schoolwork. I would appreciate it if they could respect the quiet areas and that if they wanted to talk and socialize, they could go to other areas that are non-quiet areas. I'm not sure if something can be done about this but I know this is something that gets frustrating for me and other students who can't focus with a lot of noise.

RESPONSE : We know that finding a quiet place to study can be challenging. The library has three designated Quiet Study Areas: 1st Floor South Side Solarium, 2nd Floor South Side Quiet Study Floor, and the Table Mountain Reading Room on the 3rd Floor. We have Public Safety Assistants (PSAs) who walk around the building and enforce the noise restrictions. If you are experiencing issues in these Quiet Study Areas, you can report the problem to the Public Safety Assistants (PSAs) on the first floor of the library either in person or by calling them at 559.278.1038. The library takes your concerns very seriously and will explore additional ways to keep our designated quiet areas free of distraction.

COMMENT : Could the Henry Madden Library work with the app Libby? It would be good for students who want to read through the app, and to access audiobooks easily.

RESPONSE : Libby is most commonly used with public library collections through Overdrive and its basic functioning doesn’t interact with academic libraries. However, Overdrive Professional does work with a distinct list of academic publishers to serve academic libraries. Success for our library would depend upon costs, management resources, and how well the service works with our electronic collections. We appreciate the suggestion and will look into the feasibility of partnering with these services in the future.